ZahanAI (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use zahanai.com and our AI services.
1. Information We Collect
- Registration data: Name, email address, WhatsApp number, and role/profession provided during sign-up or waitlist registration.
- Usage data: Queries, prompts, and interactions you submit to our AI tools.
- Payment data: Transaction references from JazzCash, EasyPaisa, bank transfer, or debit/credit card via PayFast. We do not store full card or bank account numbers.
- Device & technical data: IP address, browser type, and approximate location (country/city level only).
2. How We Use Your Information
- To provide and improve our AI services (Urdu Chat, Content Writing, Translation, Code Assistance, etc.)
- To process subscription payments and verify access.
- To send service updates, billing confirmations, and support messages via WhatsApp or email.
- To analyse usage trends and improve platform performance.
- To comply with applicable Pakistani laws and regulations.
3. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- Anthropic (Claude AI): Prompts are processed through Anthropic’s API. Refer to Anthropic’s Privacy Policy.
- Payment processors: JazzCash, EasyPaisa, or bank services — only transaction-level data required for verification.
- Legal authorities: If required by Pakistani law or court order.
4. Data Retention
We retain your account data for the duration of your subscription and up to 90 days after account closure, unless a longer retention period is required by law. Prompt/query logs may be retained for up to 30 days for service quality purposes.
5. Your Rights
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Opt out of promotional communications at any time.
To exercise any of these rights, email us at hello@zahanai.com.
6. Cookies
We use essential cookies to maintain session state and authentication. We do not use third-party advertising cookies. You may disable cookies in your browser settings; however, this may affect platform functionality.
7. Security
We implement industry-standard security measures including HTTPS/SSL encryption, access controls, and secure storage. However, no internet transmission is 100% secure. You are responsible for keeping your login credentials confidential.
8. Children’s Privacy
ZahanAI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or WhatsApp. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
- Email: hello@zahanai.com
- Address: [Your Office Address], Pakistan
- Phone/WhatsApp: [Your Phone Number]