Last updated: June 1, 2026 · Effective: June 1, 2026
ZahanAI offers digital AI services via a subscription model. As our services are delivered digitally and are available for immediate use upon payment, our refund policy is limited but fair. Please read this policy carefully before subscribing.
ZahanAI provides digital, intangible AI-powered services. There is no physical product involved. Once a subscription is activated and access is granted, the service has been partially or fully delivered.
✓ You ARE eligible for a refund if: your account was not activated within 4 hours of payment confirmation; you were charged twice for the same subscription period; a technical error on our side prevented access to the platform; or you request cancellation within 2 hours of initial payment and have not used the service.
✗ Refunds are NOT applicable if: you have accessed and used the AI services after activation; you changed your mind after using the platform; your subscription expired naturally; your account was suspended due to violation of our Terms & Conditions; or more than 24 hours have passed since payment on a Daily plan.
For Weekly ($1.99) and Monthly ($4.99) plans, if a verifiable technical outage caused more than 24 hours of consecutive service unavailability, a pro-rated credit or partial refund may be issued at ZahanAI’s discretion.
You may cancel your subscription at any time by contacting us at hello@zahanai.com. Cancellation stops future billing but does not entitle you to a refund for the current billing period unless eligible under Section 2 above.
If you believe an unauthorised transaction has occurred on your account, contact us immediately. We will investigate and respond within 48 hours.
As ZahanAI delivers fully digital services with no physical shipment, there is no return process applicable. All services are non-transferable.